Shutters And Home Decor Lifetime Product Warranty

Limited Lifetime Warranty

Shutters And Home Decor proudly extends the following warranty on products and services to the original buyer, with proof of purchase.

Standard Product Warranty

What is covered:
  • Operating mechanisms (other than motors and remote controls) and components are covered for the lifetime of the product.
  • Cords and ladders are covered for 7 years. After 7 years, a nominal fee applies for repair, or client can order replacement parts for a small handling fee.
  • Fabrics, motors and remote controls are covered for 5 years.
  • Manufacturing defects and shipping damage must be reported within 30 days.
What is not covered:
  • Product failure due to improper installation (unless installation services were provided by Shutters And Home Decor) or operation, alteration by anyone other than a Shutters And Home Decor representative, abuse, misuse, damage from pets or insects, or exposure to excess heat or moisture.
  • Normal variations in color grain or texture of natural products, slight warping of wood products, and natural color changes to materials that take place over time.
  • Products that exceed size recommendations or are otherwise made outside Shutters And Home Decor Blinds’ specifications.
Please note the following:
  • Resolution of Warranty Issues: If it is determined that warranty service is required, it will be determined at the sole discretion of a Shutters And Home Decor representative whether the product will be repaired or replaced.
  • Matching Products: In the event that there are multiple products in the same room, only the defective product will be repaired or replaced. Every effort will be made to match the original specifications. If this is not possible, we will match the product as closely as possible.
  • Non-Shutters And Home Decor Products: Products sold by Shutters And Home Decor Blinds under a different brand name are subject to the warranties of the specific manufacturer.
  • Transportation Costs: Shutters And Home Decor Blinds offers professional installation warranty for one year if installation is purchased.  In other cases, it is the responsibility of the customer to transport the product to an authorized Shutters And Home Decor service center. Costs associated with product removal, re-installation, transportation to and from the repair facility are not covered in this warranty.
Professional Installation Warranty

If professional installation services are purchased along with the product, Shutters And Home Decor offers a warranty that such installation services will be free from defective installation.  This installation warranty extends to the original buyer, with proof of purchase, for up to 1 year.

Additionally, if installation services are purchased, we will come to your home to attempt to perform any service required under the “Standard Product Warranty” at no additional charge for 1 year from date of purchase. If it is necessary to remove the product from the home in order to complete the repairs, Shutters And Home Decor will re-install the product free of charge.

Please Note The following:

There are no warranties that extend beyond this express written warranty, except the implied warranties of merchantability and fitness for a particular purpose.  Under no circumstances shall Shutters And Home Decor be liable for lost profits, or other indirect, incidental, consequential, special or exemplary damages. Some states do not allow the exclusion or limitation of incidental damages, so the above limitations or exclusions may not apply to everyone. This warranty gives specific legal rights including other rights which vary from state to state.

Warranty Procedures: